Privacy Policy

Last Updated: 27 July 2026

Who We Are

This website is operated by Anna Cooper.

Website: https://ac-da.co.uk/

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Anna Cooper
13 Park Lane
Waltham Cross
Hertfordshire
EN8 8AB

Telephone: 07515 030263

What Personal Data We Collect

Depending on how you use our website, we may collect the following information:

  • Name

  • Email address

  • Telephone number (if provided)

  • Any information you submit through our contact forms

  • IP address

  • Browser type and device information

  • Website usage data through cookies and analytics

  • Comments submitted on the website (if commenting is enabled)

We only collect personal information that you voluntarily provide or that is necessary for the operation and security of the website.

Why We Collect Your Data

We collect personal information in order to:

  • Respond to enquiries submitted through our contact forms

  • Provide information about our services

  • Improve the performance and usability of our website

  • Monitor website traffic and visitor behaviour

  • Protect the website against spam, fraud and malicious activity

  • Comply with our legal obligations

We only process your personal data where we have a lawful basis to do so, such as your consent, our legitimate interests, or where processing is necessary to fulfil a contract or legal obligation.

Contact Forms

When you submit an enquiry using our contact form (powered by Ninja Forms), we collect the information you provide, such as your name, email address, telephone number (if supplied), and your message.

We use this information solely to respond to your enquiry and provide the information or services you have requested.

We will not use your details for marketing unless you have separately consented to receive marketing communications.

Comments

If commenting is enabled and you leave a comment on the website, we collect the information shown in the comments form, along with your IP address and browser user agent to help detect spam.

An anonymised hash of your email address may be sent to the Gravatar service to determine whether you use it. Gravatar’s Privacy Policy is available at:

https://automattic.com/privacy/

Once your comment is approved, your profile picture (if applicable) will be publicly visible alongside your comment.

Media

If you upload images to the website, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors may download and extract location information from images published on the website.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use the site.

Cookies may be used to:

  • Remember your preferences

  • Improve website functionality

  • Measure website performance

  • Support analytics

  • Maintain website security

Where required by law, non-essential cookies will only be placed after you have given your consent through our cookie banner.

You can manage your cookie preferences at any time through the cookie settings available on our website.

Analytics

We use Google Analytics to understand how visitors use our website.

Google Analytics may collect information including:

  • Pages visited

  • Time spent on pages

  • Device information

  • Browser type

  • General geographic location

  • Referring websites

This information is used solely to improve our website and services.

Google Analytics cookies will only be activated where you have provided consent where required.

Embedded Content

Pages on this website may include embedded content such as videos, maps or other media from third-party websites.

Embedded content behaves exactly as though you have visited the third-party website directly. These providers may collect data about you, use cookies, and monitor your interaction with their content.

Third-Party Services

We use the following third-party services to help operate our website:

  • Google Analytics – website analytics and performance monitoring.

  • Ninja Forms – contact form submissions.

  • Gravatar – profile images associated with comments (only if comments are enabled).

These third parties process personal data in accordance with their own privacy policies.

How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements.

Typically:

  • Contact form enquiries are retained only as long as necessary to respond to your enquiry and maintain appropriate business records.

  • Website analytics data is retained according to Google Analytics retention settings.

  • Comments are retained indefinitely unless removed.

  • User account information (where applicable) is retained while the account remains active.

Your Rights

Under UK GDPR and applicable data protection legislation, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal data where applicable.

  • Request restriction of processing.

  • Object to certain types of processing.

  • Request a copy of your personal data in a portable format where applicable.

  • Withdraw your consent at any time where processing relies on consent.

To exercise any of these rights, please contact us using the details provided above.

Where Your Data Is Sent

Some information may be processed by trusted third-party service providers that help us operate our website.

Visitor comments may also be checked through an automated spam detection service.

Where personal data is transferred outside the United Kingdom, appropriate safeguards will be used where required by law.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can attempt to resolve your concerns.

If you remain dissatisfied, you have the right to lodge a complaint with the UK’s data protection authority:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk/

Telephone: 0303 123 1113

Address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Anna Cooper

13 Park Lane
Waltham Cross
Hertfordshire
EN8 8AB

Telephone: 07515 030263

Website: https://ac-da.co.uk/